Support
Bring the useful details.
We’ll find the right path.
DealDrop support is designed around the listing, match, notification, or subscription detail that needs attention.
Listing reports
Report the thing that is wrong.
From listing details, use “Report a listing problem” and choose the closest category. DealDrop currently supports:
Safe diagnostic context
Helpful detail, not private credentials.
Safe to include
- DealDrop listing ID
- Marketplace name shown in the app
- Report category
- App version
- Request ID, if the app shows one
- Relevant watchlist or match ID
Never include
- Passwords or sign-in codes
- Push tokens or access tokens
- Payment details
- Private credentials
- Seller contact data
- Raw provider payloads or authorization headers
Billing and access
Subscriptions stay with the store.
Premium trial
DealDrop includes a 7-day free trial. Continued access after the trial requires an active premium subscription; there is no free tier.
Restore a purchase
Sign in to the same DealDrop account, open the premium screen, and use “Restore purchases.” Store and RevenueCat account identity must match before access can be restored.
Manage or cancel
Use the subscription-management controls provided by Apple or Google. The store shows the current product price, renewal period, and cancellation details.
Account deletion
Ready to leave? Delete from Profile.
In the app, open Profile → Delete account and confirm. The live account, profile, watchlists, matches, notifications, push tokens, favorites, feedback, product events, and related reports are removed through the account-deletion flow. Historical backup images may persist until the provider’s backup window expires.
If you cannot sign in, use the configured support destination once it is available. Do not send a password or payment details while asking for help.